Your partner in onboarding, training, and round-the-clock support.
These sessions aim to onboard lead instructors onto Engageli while gaining insights into their classroom needs. Engageli will share platform best practices and relevant pedagogical strategies based on insights gathered from these sessions.
We will provide a dedicated on demand Playback room with short videos and scaffolded active learning modules for instructor onboarding.
We will collaborate with the customer’s IT team and administrators on integrations in test and production environments and review workflows. We will develop playbooks based on insights from these sessions.
We will offer live support for the initial classes to ensure the accuracy of the written playbooks according to the customer's vision, providing instructors with real-time, unobtrusive support.
Instructors can participate in Engageli’s drop-in sessions with Partner Support Staff to discuss learning strategy simulations or inquire about product features.
Our support team will collaborate with the customer’s support team to create playbooks and provide access to support dashboards for ticket reviews. Regular reviews of support tickets will help identify workflow gaps, which will be addressed in the implementation process.
As part of the onboarding process, the following training options are available. Please consult your assigned Engageli Partner Success Manager after purchasing your Engageli subscription licenses:
You will receive access to an on demand Engageli Playback room, which contains short videos demonstrating instructor tools and best practice playbooks for pedagogical delivery.
Knowledge Base articles are available at support.engageli.com. Learner resources include a Quick Start video and an overview of the classroom.
Administrator training sessions will be provided.
Design sessions will be held with instructors to discuss delivery strategies and effective use of Engageli.
The Engageli Help Center triages support requests through various channels, providing assistance via phone, email, chat, and Zendesk tickets 24/7.
Telephone: Customers can reach Engageli by phone at the number provided during business hours, which vary by region.
Email: Customers can contact Engageli at support@engageli.com for 24/7 email support.
Chat: Customers can access chat support through the Engageli support site, available 24 hours a day, 7 days a week.
Engageli measures learner engagement. The classroom data provides valuable insights into how learners participate during sessions and identifies areas for improvement in instructional design and delivery to enhance effectiveness. Individual learner data analysis can assess how engagement impacts learning outcomes and help identify students who may be falling behind.
All instructors have access to classroom engagement data in the Engageli portal, including metrics for Raise Hand, Chat, Poll, and Speak Time.
Enterprise accounts can optionally use APIs to extract Engageli data directly into an institutional data lake for further analysis and visualization.
